Thursday 14 May 2009

So What's The Perfect Practice?

So, what really makes the perfect practice? Well, that's
the question I have been asked myself over and over again
for the last three (3) years, as our consulting company
grows bigger and faster.

How would I be able to achieve such perfection at work and
with my staffs? Will it be possible to have a perfect
practice just on our own? Or will we, the company need to
restrict ourselves in some ways just to improve our staffs?
Do we have to pressure and nag them just to get what we
want? Should we have to provide some monetary rewards for
every excellent work or a punishment for every wrong deed?
Is motivation enough to make a perfect one? Does emotional
security have something to do with it? Or is it in both
parties who could do the change?

Here is the list of my perfect practice.

1. The emotional and financial rewards are greater than the
stress levels, all the way around.

2. Maintaining excellent clinical records are easy and can
prevent a huge amount of stress.

3. Time sensitive marketing is on autopilot, mapped out,
executed by staff in a timely manner, after the input of my
creative energy.

4. Staff rarely gives me grief. Honestly. My staffs always
know where to put themselves, both by rules and in great
open lines of communication.

5. Patients are often grateful, complaints are rarely
heard. And its just the same with all the people at my

6. Patients want to be in our office, actively seek better
home care, ask about nutrition and exercise programs. We
don't need to force feed any education, it's simply there,
just like with my staff. And it was usually asked for all
the time.

7. We draw our lines in the sand with nasty insurance
personnel, and we don't participate in junk plans. We do
tell our patients why, most of them get it, and they still
choose our office.

8. I don't cringe when my payroll is being taken out, as
staff produces revenue for me.

9. I feel lucky to be able to assist patients, especially
those who need the extra mile.

10. I never stress about new patients, since we always have
a lot. Largely in the form of self generating referrals
from is a simply excellent office procedure.

11. I love sharing all of this to other docs (it's you!),
and watch them change for their lives, and those who are
around them, for them to get the better.

About the Author:

Dr. John Hayes, Jr. is an Evvy Award Nominee and author of
Living and Practicing by Design. You can get a copy of his
book at
Learn more about his unique approaches to private
practice success, visit and
register for a FREE CD and Info Pack.

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